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Sonneborn, Inc. (“Sonneborn”) respects your privacy and is committed to protecting it. This privacy policy (“Privacy Statement”) will inform you of our policy on collecting and utilizing information we gather from our customers who visit our website (the “Site”). Please also read our Site Terms & Conditions to understand the general rules about your use of this Site.

By using our Site, you consent to the collection, use, and disclosure of information in accordance with the terms of this Privacy Statement. This Privacy Statement was last updated on July 16, 2012. Any information you submitted prior to July 16, 2012  will be governed by the terms of the previous Privacy Statement.  A link to the previous Privacy Statement can be found here. This updated Privacy Statement will become effect as of July 16, 2012. Your continued use of the Site after July 16, 2012 is deemed to constitute your consent to the updated Privacy Statement. 

 In addition, we reserve the right to further modify or amend this Privacy Statement at any time.  If we change our Privacy Policy, we will provide notice of the change on this page or send you an e-mail so that you are aware of the information that we collect, how we use it, and under what circumstances we disclose it. Use of the Site after the effective date of any additional modifications of this Privacy Statement is deemed to constitute your consent to this Privacy Statement as further amended.


When you visit the Site, recognition data files or “cookies” may be attached to your hard drive. Cookies are used to personalize your visit to the Site. We may contract with third-party service providers to assist us in better understanding how visitors use our Site. These service providers may have their own cookies, but they are not permitted to use the information collected on our behalf except to help us conduct and improve our business.  Some advertisers may also use their own cookies.  Sonneborn has no access or control over these cookies.  Most browsers automatically accept cookies by default, but you can usually refuse cookies by adjusting the settings in your browser.  In addition, some third-party ad servers will allow you to opt out of anonymous data collection through the use of cookies.  To do so, you must opt out of such data collection with each individual web site.  You can opt out of cookies for several ad servers by visiting the Network Advertising Initiative gateway opt-out site  At that site you can also review the privacy policies of those ad servers.  Some portions of the Site may not work properly if you refuse cookies.

In addition, certain other anonymous data may be passively collected as you browse the Site, such as navigational data, including log files and server logs.  The only personally identifiable information Sonneborn collects is the information you voluntarily provide.

Personal Information Collection and Use

The Sonneborn website allows its visitors to enter personally identifiable contact information (“Personal Information”) in order to submit comments or to request information on our products. We may also send out voluntary customer satisfaction surveys which may ask for Personal Information.  Personal Information can include your name, address, telephone number, and/or email address. Sonneborn only collects your Personal Information when you choose to provide such information.

Sonneborn may disclose Personal Information in connection with conducting audits, responding to legal and/or regulatory requirements, enforcing Sonneborn’s policies, or in responding to complaints or safety or security concerns. Sonneborn may also share your Personal Information with:  (a) members of Sonneborn’s corporate family and any successors; (b) other companies or organizations that work with, or on behalf of Sonneborn to provide products and services; (c) law enforcement or other governmental officials, in response to requests relating to a criminal investigation or alleged illegal activity; and/or (d) other business entities, in connection with the sale, assignment, merger or other transfer of Sonneborn’s business. Sonneborn may disclose Personal Information in compliance with applicable laws and regulations.


The Site may contain links to third-party websites that may offer information of interest.  Please note that this Privacy Policy does not apply to such third-party websites and you should carefully review any privacy policies applicable to such third-party websites.


Sonneborn has established reasonable precautions to protect collected Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, which include contractual, administrative, physical, and technical steps.  [Technical measures include use of firewall protection and in some instances may include encryption technology.]  Although Sonneborn takes reasonable precautions to assess the reliability of such technology, it relies on the statements of the vendors of those products and services as part of its security evaluation.  Please note that although Sonneborn has endeavored to create a secure and reliable Site for users, the confidentiality of any communication or material transmitted to/from the Site cannot be guaranteed.

Sonneborn urges you to take reasonable precautions to protect your personal data when you are on the Internet.

Children’s Privacy Protection

Sonneborn understands the importance of protecting children’s privacy in the interactive online world.  The Site is not designed for, or intentionally targeted at, children 13 years of age or younger.  It is not our policy to intentionally collect or maintain information about anyone under the age of 13.

Updating Personal Information or Opt-Out

You may request that Sonneborn remove from its database or update any Personal Information you have previously provided by contacting Sonneborn’s Customer Service department at 1-877-948-2688.  Complete removal may not be immediate, and in some instances, all archival copies may be impossible to delete.  Also, if you wish to opt out of receiving any communications, please contact Sonneborn’s Customer Service department at 1-877-948-2688.


If you have any questions about this Privacy Statement or about Sonneborn’s handling of your information, please contact: Anita Orozco, Human Resources Manager at +1-724-756-9327, or email